Returns or exchanges

Thank you for choosing Peovera LLC! We hope you are satisfied with your purchase of sportswear. If you are dissatisfied with your purchase, we offer a clear refund and return policy to ensure a pleasant shopping experience. Please read the following refund terms carefully.

Return Conditions
You can request a return or exchange within 30 days of receiving the item. The following conditions must be met:
Item Condition: The item must be brand new, unworn, unwashed, and with its original tags and packaging.
Proof of Purchase: A receipt or order confirmation email is required as proof of purchase for the return.

Return Process
Please follow these steps to return or exchange the item:
Contact Customer Support: Please contact the Peovera Customer Support team at the following address, providing the reason for your return or exchange and your order information:
Email: joshua@peovera.cc
Phone: (719) 512-3366
Obtain Return Authorization: Our customer service team will provide return authorization and a return address and instructions. Preparing the Package: Please pack the returned item in a package, including all original packaging and labels. If it's an exchange, please indicate the product and size you wish to exchange for.

Returning the Item: Send the package back to the designated address using your chosen courier company. To ensure safe delivery, we recommend using a trackable shipping method.

Refund Processing Time

Refund Processing: Once we receive the returned item and confirm it meets the return conditions, we will typically process your refund within 3-5 business days. The refund will be sent to your original payment method.

Arrival Time: Refund arrival time may vary depending on your bank or payment provider, generally taking 3-7 business days.

Exchange Policy
If you wish to exchange an item, please contact customer support at the same time as requesting a return. We will assist you with the exchange process. The exchange process is similar to that of a return, but please ensure that a new product is available.

Customer Responsibility

Please note that return shipping costs are generally borne by the customer unless there is a quality issue with the item or the wrong item was sent. We recommend that you keep your waybill and tracking number, and properly retain all relevant proof of purchase during the return process.

Contact Us
If you have any questions about our refund policy or need further information, please feel free to contact us. Thank you for choosing Peovera LLC; we look forward to providing you with excellent service and quality!