Help center

Welcome to the official Peovera LLC website! We are committed to providing you with high-quality sportswear and excellent customer service. To ensure you understand our policies and procedures when shopping, we have compiled some frequently asked questions and answers to help you better use our website and products.

How to place an order?

You can browse our website, select your favorite products, and add them to your cart. After completing your selection, please proceed to the cart page and follow the prompts to fill in your shipping and payment information to complete your order.

Can I modify or cancel my order?

If you need to modify or cancel your order, please contact our customer service team as soon as possible. Once an order is processed and shipped, we cannot modify or cancel it.

How do I track my order?

You will find a tracking number and link in your order confirmation email. You can check your order status by clicking this link.

How do I choose the right size?

Each product page has a size guide to help you choose the right size. If you have any questions, please contact customer support for advice.

Are the products under warranty or guarantee?

All products are covered by our quality guarantee. If you encounter any problems during use, please contact us promptly, and we will assist you.

Can I return an item?

Yes, we offer a return policy. If you decide to return an item after receiving it, please contact our customer support within 30 days of receipt. Please refer to our return policy page for details.

How long does it take to process a refund?

Once we receive the returned item and confirm it meets the return criteria, it typically takes 3-5 business days to process the refund. The exact arrival time depends on your bank or payment method.

What payment methods can I use?

We accept a variety of payment methods, including credit cards, debit cards (such as Visa, Mastercard, American Express), and PayPal.

Is my payment information secure?

We use industry-standard encryption technology to ensure the security of your payment information. Rest assured, we will not use your payment information for any other purpose.

If you have any further questions or suggestions, please feel free to contact us. Thank you for choosing Peovera LLC. We look forward to providing you with excellent service and products!